Terms of Service

  • Terms of Service - SMARTSAVVY

    Welcome to SMARTSAVVY!

    Please read these Terms of Service carefully before using our website or purchasing our certified pre-owned Apple products. By accessing our site or placing an order, you agree to be bound by these terms.

    1. Overview & Acceptance

    This website is operated by SMARTSAVVY. Throughout the site, the terms "we", "us" and "our" refer to SMARTSAVVY. By visiting our site and/or purchasing something from us, you engage in our "Service" and agree to be bound by the following terms and conditions.

    2. Products & Quality Standards

    We specialize in certified pre-owned Apple audio equipment. To ensure complete customer satisfaction, all items sold on our platform adhere to strict quality benchmarks:

    • Verified Performance: Every product is fully functional and has been thoroughly tested by our technicians prior to dispatch.

    • Battery Reliability: We guarantee that all devices feature a battery health capacity exceeding 85%.

    3. Order Verification & Processing

    Your security and order accuracy are paramount to our operations:

    • Email Requirement: You must provide a valid email address at checkout.

    • Order Verification: Within two hours of your order being placed, a customer support representative will contact you via email to verify your order details and confirm the specific product to be shipped.

    • Right to Refuse/Cancel: We reserve the right to refuse or cancel any order if fraudulent activity or unauthorized transactions are suspected.

    4. Shipping & Delivery

    • Standard Delivery: We offer free standard shipping on all orders, with an estimated delivery window of 2–7 business days.

    • Risk of Loss: Risk of loss and title for items purchased pass to you upon delivery of the items to the carrier.

    5. Returns & Refunds (30-Day Guarantee)

    • Money-Back Guarantee: We offer a 30-day money-back guarantee from the date of delivery.

    • Conditions: Returned items must include all original accessories and must be unlinked from any iCloud or "Find My" network accounts. For detailed instructions, please refer to our Refund Policy page.

    6. User Conduct & Prohibited Uses

    You agree not to use our site for any unlawful purpose, to solicit others to perform unlawful acts, to violate any international or federal regulations, or to infringe upon our intellectual property rights. Any unauthorized use terminates your permission to use our services.

    7. Limitation of Liability

    SMARTSAVVY shall not be liable for any indirect, incidental, punitive, or consequential damages arising from your use of any of our products or for any other claim related in any way to your purchase, including, but not limited to, any errors or omissions in any content.

    8. Changes to Terms of Service

    You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates to our website.

    9. Contact Information

    Questions about the Terms of Service should be sent to us at:

    • Email: smartsavvyshopgmail.com