Refund Policy

  • Refund & Return Policy - SMARTSAVVY

    At SMARTSAVVY, we take pride in providing premium, certified pre-owned Apple audio gear. We want you to be completely confident in your purchase, which is why every product is backed by our strict quality standards and a hassle-free return process.

    1. 30-Day Money-Back Guarantee

    We offer a 30-day money-back guarantee on all orders.

    • If you are not fully satisfied with your purchase for any reason, you have 30 days from the date of delivery to request a return and a full refund.

    2. Our Quality & Service Commitment

    Every device shipped by SMARTSAVVY passes our rigorous inspection before it reaches you. If the item you receive does not meet our promised standards, we will make it right:

    • Verified Performance: Guaranteed to be 100% fully functional and thoroughly tested.

    • Battery Reliability: Guaranteed to have a battery health capacity exceeding 85%.

    If your device arrives damaged, defective, or fails to meet these specifications, please reach out to us immediately so we can arrange a free replacement or full refund.

    3. Order Verification & Cancellations

    • Order Verification: Within two hours of your purchase, a customer support representative will reach out via the email address provided at checkout to verify your order and confirm item details.

    • Cancellations: If you wish to cancel or modify your order before it ships, please notify us during this verification period or as soon as possible. Once an order has been dispatched, it will fall under our standard 30-day return procedure.

    4. How to Initiate a Return

    To start a return, please follow these simple steps:

    1. Contact Support: Email our customer support team at [Insert Support Email Address] with your order number and the reason for the return.

    2. Receive Authorization & Instructions: Our team will respond with return authorization details and instructions on where to send your package.

    3. Pack & Ship: Securely package the item with all original accessories included.

    5. Return Eligibility & Conditions

    • Items must be returned in the same physical condition as received, along with all accessories (e.g., ear tips, charging cables) provided in the original package.

    • Please ensure your Apple device is unlinked from your iCloud / Find My network before shipping it back. Returns with active iCloud locks cannot be processed for a refund until removed.

    6. Refund Processing

    • Inspection: Once we receive and inspect your returned item, we will notify you of the status of your refund via email.

    • Payout: Upon approval, your refund will be processed automatically to your original method of payment within 3–5 business days. (Please note that your bank or credit card company may take additional time to post the transaction).

    7. Contact Us

    For any questions regarding our Refund Policy or to initiate a return, please contact our support team:

    • Email: smartsavvyshopgmail.com

    • Hours: Monday – Friday (9:00 AM – 6:00 PM EST)