Privacy Policy

  • Privacy Policy - SMARTSAVVY

    At SMARTSAVVY, we respect your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data when you visit our website, purchase our certified pre-owned Apple products, or communicate with us.

    1. Information We Collect

    When you visit or make a purchase from SMARTSAVVY, we collect certain types of information to fulfill your order and provide a seamless shopping experience:

    • Contact Information: Such as your name, billing address, shipping address, and email address provided at checkout. This is essential for sending order confirmations, tracking details, and conducting our mandatory two-hour order verification process.

    • Transaction Details: Information regarding the products you purchase and payment details (processed securely via our payment gateways; we do not store full credit card numbers).

    • Device & Usage Data: Information about how you interact with our website to help us improve site performance and mobile optimization.

    2. How We Use Your Information

    We use the information we collect for the following purposes:

    • Order Processing & Verification: To review and verify your order details, confirm the specific product to be shipped, and contact you via email within two hours of your purchase.

    • Fulfillment & Delivery: To coordinate free standard delivery (2–7 business days) and provide you with shipping updates and tracking numbers.

    • Customer Support: To assist you with inquiries, process returns or refunds under our 30-day money-back guarantee, and ensure your device meets our battery and performance standards.

    • Store Improvement: To analyze website traffic, optimize landing page speeds, and enhance our overall customer service experience.

    3. Information Sharing & Security

    • Third-Party Service Providers: We share your shipping details with trusted logistics partners strictly to deliver your package. Payment information is securely handled by certified payment processors. We do not sell or rent your personal data to third parties.

    • Data Security: We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction.

    4. Your Rights & Choices

    Depending on your region, you may have certain rights regarding your personal data:

    • Access & Correction: You have the right to request access to the personal data we hold about you and to ask that your information be corrected or updated.

    • Opt-Out: You can opt out of promotional communications at any time by following the unsubscribe link in our emails. Please note that transactional emails (such as order verifications and shipping updates) are necessary to complete your purchase.

    5. Changes to This Privacy Policy

    We may update this Privacy Policy from time to time to reflect changes in our practices or for operational, legal, or regulatory reasons. Any updates will be posted directly on this page.

    6. Contact Us

    If you have any questions, concerns, or requests regarding our Privacy Policy or how your data is handled, please contact our support team:

    • Email: smartsavvyshopgmail.com

    • Hours: Monday – Friday (9:00 AM – 6:00 PM EST)